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Helpdesk Operator

Brussels, Belgium

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advice on the appropriate action.

Responsibilities

• Be part of the team and act as a team member

• Respond to the questions of our partner/client within the given time limit

• Respond to requests for technical assistance in person, via phone, electronically

• Diagnose and resolve technical hardware and software issues

• Research questions using available information resources

• Advise user on appropriate action

• Follow standard help desk procedures

• Redirect problems to correct resource

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions

• Prepare activity reports and documents in database of company

• Inform management of recurring problems

• Stay current with system information, changes and updates

• Maintain the quality of the relationship with the customer

• Be able to act as a backup for another Helpdesk Operator whose responsibilities he could take over at any time

• Use the company's management information systems by feeding them with relevant information

Education Requirements

• Working knowledge of fundamental operations of relevant software, hardware and other equipment

• Technical Knowledge of

        o Linux

        o Network

        o Virtual Machines is a plus

• Knowledge of relevant call tracking applications

• Knowledge and experience of customer service practices

• Preferably trilingual (FR, NL, UK)

• Bachelor’s degree in IT/Network & Systems is a added value

Necessary Skills

• Stress resistant

• Client oriented and commercial mind-set: customer service orientation

• Excellent planning and organizational skills

• Hands-on

• Attention to detail

• Excellent problem-analysis and problem-solving skills

• Dynamic and proactive personality: learning skills

• Communication skills: oral and written

• Adaptability

• Team player: team interaction

What's great in the job?

  • to be on the lookout for new technology.
  • to have the opportunity to develop your capacities in technical terms in addition to project management.
  • to work as a team and be in contact with personnel skilled in other disciplines.
  • To be part of tomorrow's visionaries.
Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security:
Overachieving Possibilities:
Team / Company Size:

100 people

Avg Deal Size:

250k

Sales Cycle:

Agile

Company Growth:

50% YoY

Company Maturity:

Profitable

Benefits

A serious salary package and an open-ended contract

A dynamic framework

In an innovative company and developing cutting-edge technologies.

An exciting job

In a fast-growing company and real opportunities to evolve

Various technologies

Research and Innovation in Deep Learning, Big Data, Intelligent Mobility, Embedded Electronics and Software, Signal Processing...

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